Responsibilities:
-Be accountable for the management of the Services required under SOWs.
-Be dedicated to the Client and be available for ongoing interactions.
-Meet, at a minimum, bi-weekly with the Client Vendor Manager to review the status of active SOWs, issues, and points for escalation of any issues emerging throughout the duration of the Agreement.
-In addition to formal monthly meetings addressing the full portfolio of the Social Assistance Capacity Services being provided, it is expected that there shall be numerous ad-hoc meetings that shall be required to coordinate specific activities and/or concerns. The Account Manager shall attend these meetings as required or conference calls at the Client’s option.
-Be available to participate in all regular meetings with the client concerning the Agreement and any SOW issued thereunder. The Account Manager may bring additional resources to any such meetings, as deemed necessary. It is understood that such additional resources shall be included at no further charge to the client.
-Have full authority to represent the Vendor for the Agreement. The Account Manager shall handle all billing discrepancies and is responsible for responding to all client SOWs, change requests, etc.
-Identifying and recommending possible process improvements. These recommendations shall be documented and presented during the monthly review meetings.
-Have overall responsibility for maintaining the working relationship with the Vendor’s internal business units to ensure collaboration and communication. The Account Manager will act as a liaison between the Vendor’s internal business units to ensure that the Services meet the requirements of the SOWs.
-Be responsible for the monthly financial summary and reviewing financial details with the client on a regular basis.
