Responsibilities:
-Create and implement a user interface strategy and information architecture for digital projects to help define the best possible user experience, while supporting business objectives.
-Conduct User Experience (ux) testing and provide detailed analysis of results for internal clients and to inform design and implementation.
-Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
-Work with clients and colleagues to optimize website design, digital content, and performance.
-Conduct research, and monitor web analytics to assess issues with client’s online products and suggest solutions to problems.
-Develop and execute usability tests, focus groups, interviews with user groups, and create interactive prototypes as required. Manage user research efforts including contextual interviews and usability testing.
-Produce high-quality documentation such as wireframes, personas, user flows, navigation schemas, requirements documentation and site maps that can be easily understood and leveraged by clients and the production team
-Review online products, including applications, websites, PDFs, and forms to ensure they meet WCAG guidelines, as stipulated in the AODA.
-Use Client’s Content Management Systems and apply website design principles in the WSIB environment. Edit and proofread materials for online tools and websites.
-Prepare screen content and error messaging documentation.
-Conduct business acceptance testing to ensure the final product is built to requirements. Provide advice/workarounds if a feature cannot be implemented according to the requirements.
-Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across client’s web assets.
Requirements:
-Education (Level and Specialty / Discipline): University completion at the undergraduate level with a specialty focus on Computer Science or Communications or Human Factors.
Experience (Years of Related Experience and Type of Experience):
-Total of four years and six months experience- Three years prior experience in website editing and user experience testing and human factor usability. One year and six months experience on the job to reach full working level.