Customer Relationship Management (CRM)

In a constantly evolving business landscape, it is imperative to future-proof your business and realize the full potential of technology breakthroughs while sustaining profitability in a competitive world.



At ThoughtStorm we follow a consistent three –step process (Discover, Research, Propose). This involves using a combination of tools and frameworks to examine a business using both internal and external perspectives.

From Campaign to Invoice

A successful CRM implementation is understanding the key customer relationships, with respect to specific business-to-business and business-to-consumer relationships. At TSI we connect with our customers, while streamlining their process and producing real results including direct improvements to the bottom line.  Our consultants provide strategic business advice, process definition and technology solutions that will advance your business 

  • Improve Customer Relations 
  • Improve Customer Retention (Revenue) 
  • Greater efficiency for multiple teams 
  • Implementation of Best Practices 
  • Resource Expertise  
  • Comprehensive Suite of Support Services 
  • Capabilities and Competencies 
  • Adaptability and Flexibility 

Know your Customer, Grow your Business

For most businesses, their most valuable and important asset is their customers. In early days details about these customers were in CEO’s brain, a sales rep’s inbox and accountant’s stack of invoices which can be very difficult to manage with any growing organization. This is why the CRM system was designed to increase your profitability by streamlining administration process in your sales, marketing and service divisions, and letting you focus on building and maintaining the customer relationships that matter. 

A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads. 

At TSI we can help you to define your CRM strategy while planning and designing a custom solution that aligns with your organizations. 

CRM Solutions that are Aligned to Your Unique Business

Achieving CRM success does not happen by accident. It is the combination of a carefully crafted strategy and detailed planning. TSI’s strategic analysis services focus on your business needs and goals and provide you with a clear definition of success metrics that will help you get from your current state to desired future state using CRM and connected technologies. 

  • CRM Solution Assessment 
  • Platform Recommendation  
  • Project Management 
  • Roadmap Planning/Implementation 
  • CRM Data Analysis 
  • Training and Supporting 
  • Customization and Configuration 

We give you complete control of your shipments