IT Infrastructure Management
At ThoughtStorm we follow a consistent three –step process (Discover, Research, Propose). This involves using a combination of tools and frameworks to examine a business using both internal and external perspectives.
Achieve Optimal Business Performance
IT infrastructure management deals with the oversight of key IT infrastructure elements that are required to deliver business services. These can include software applications and networking components, but the primary focus of IT infrastructure management is typically on physical components such as computer and networking hardware and the facility itself. TSI offers a suite of reliable, responsive, flexible and proven infrastructure services and solutions that deliver differentiated value to our customer’s business. Our mature IT infrastructure management practice is committed to service delivery excellence, offering end to end services that allow enterprises to achieved their business goals and focus on the bottom line, while we take care of the rest.
Benefits of Remote Infrastructure Management Services
Why should you outsource your IT infrastructure management requirements to a third-party service provider? You get access to technical expertise, cutting edge tools and advanced methodologies. What’s more, you get a substantial IT infrastructure analysis that helps to detect and eliminate operational issues.
- Gain immediate access to top level skills and knowledge
- Respond quickly to determine and fix issues that could impact your operations
- Leverage shared tools and industry best practices without having to invest in software and resources
- Scale up or down immediately and based on the needs of your business operations
- Release resources from day to day operational tasks and allow them to focus on strategic initiatives
- Deliver a superior customer experience
24x7x365 Monitoring and Management
TSI proactively safeguards your critical computing infrastructure by continuously monitoring servers and networks elements to catch problems before your users are affected; protecting your environment from virus attacks, unauthorized users and other security threats; and backing up all data on all your desktops and servers to ensure that you never lose business critical information. Whether you lose a file, computer or a disaster affects an entire site, TSI quickly gets your users back to productivity.
By monitoring and supporting key network elements remotely, we help you achieve significant cost savings. With remote control technology, our online engineers repair and resolve problems without being onsite. We monitor computers and servers, remotely repairing over 90% of our customers’ problems.
Our rich portfolio of service offerings spans across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes infra consulting, data center, end user computing, enterprise networking, enterprise security, IT infrastructure operation management and transformation services.
- Server and OS Management
- Storage Management
- Network Management
- Data Management
- Facility Management and Field Services
- Enterprise Back-up and Restoration
- Virtualization Services