Records Management System

This client needed a record management system that will allow for intelligence and information sharing while enhancing officer safety, improving service delivery, and modernizing existing business processes.


Public Sector​


17 months​


1.3 Million​

Team Size


Customer Challenges

  • Multiple service lines uses disparate
  • Record Management System with​
    limited integration,​
  • disparate in silos, and​ frequently require manual processes​
  • Some business areas use two or three databases to find information required for enforcement of municipal bylaws and completion of their duties. ​
  • Improved and effective service delivery will require increased coordination through the sharing of information and intelligence across stakeholders and modernization of current processes.​

Customer Challenges

  • Intelligence gathering and information sharing across the corporation ​
  • Improved service delivery​
    Modernization of existing business processes​
  • Enhanced officer safety and compliance with Alberta Solicitor General recommendations following the “Lazenby Fatality Inquiry
  • Technologies & Toolsets​ – Microsoft Dynamics 365


  • Comprehensive record management system that meets the requirements of the City​
  • Improvement in the business processes of the City with regards to incident handling and monitoring​
    More consolidated records​
  • Continuation of project to Phase 3 (extend to other service lines, i.e. Corporate Security and Transit Public Safety)​

Additional Case Studies

Left Arrow Right Arrow
IT Platform Modernization
IT Platform Modernization

Client goal was to deliver a new Digital Platform Modernization Program that will transform the client's current IT

Legacy System Replacement with COTS
Legacy System Replacement with COTS

Client had an outdated and unsupported aggregates information system that needed to be replaced with a COTS

Managed Services
Managed Services

The client needed a robust Online Training Registration (OTR) system, allowing its administrators to schedul

Records Management System
Records Management System 

This client needed a record management system that will allow for intelligence..

ERP Implementation
ERP Implementation 

Client’s patient support services program had been challenge.
The ERP project aimed to revolutionize Client ...

Data Assessment
Data Assessment

Client’s patient support services program had been challenged over the past few years with the program's inability



Popular searches: Cloud, DevOps

About Us

ThoughtStorm provides Consulting, Solutions, Managed & Professional Services to large and small organizations operating in various industries. 

Discover our story and mission driving innovation forward

Meet the talented minds powering our transformative ideas and solutions

Meet our trusted collaborators shaping future solutions and strategies

Explore opportunities to join our dynamic and innovative team

Explore impactful projects showcasing our expertise and innovation


ThoughtStorm brings deep industry expertise across the public sector and various other sectors. Our tailored solutions and consulting services cater to government agencies, healthcare providers, financial institutions, and beyond, ensuring impactful outcomes and operational excellence.

Simplifying IT
for a complex world.
Platform partnerships
Business Challenges

Digital Transformation



Gaining Efficiency

Industry Focus