Services
ITSM (ITIL)
ITSM is Fundamental to the Success of your Organization
IT service management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow. ITSM processes, when built based on the ITIL® framework, pave the way for better IT services and improved business. To summarize, ITIL® is a set of guidelines for effective IT service management.
New technologies and changing IT roles are shaping the future of ITSM
Effective ITSM processes can have positive effects on an IT organization’s overall function. Here are the 10 key benefits of ITSM:
- Lower costs for IT operations
- Higher returns on IT investments
- Minimal service outages
- Ability to establish well-defined, repeatable, and manageable IT processes
- Efficient analysis of IT problems to reduce repeat incidents
- Improved efficiency of IT help desk teams
- Well-defined roles and responsibilities
- Clear expectations on service levels and service availability
- Risk-free implementation of IT changes
- Better transparency into IT processes and services
Customer-Centric and Self-Service Enabled ITSM from A to Z
We can work with your organization to implement end to end services and sophisticated solutions using best practice models. ThoughtStorm’s IT Service Management offerings are aligned with ITIL delivery model and framework.
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Benefits of IT Service Management (ITSM) Software
Event Management
Knowledge Management
Service Request
Asset Lifecycle Management
Dashboards and reporting
Service Level Management
Policy and Compliance
Self Service Portal
Process Manager
Change and Release
Incident and Problem
Configuration Management
Improved Efficiency
IT service management has many components that help organizations maximize their resources and improve their overall efficiency.
Reduce operational Costs
Adoption of IT service management can help IT organizations scale their operations more easily without the need for excessive hiring by reducing manual workload.
Risk-Free Implementation of IT changes
Our change management processes describe a system for ensuring that IT organizations can implement new changes to the IT environment in ways that limit or remove the risk of damaging the business with a change.
We give you complete control of your shipments
A Smart Urban Mobility Platform
In the days before the Internet, selling a business was a slow but straightforward process: The buyer…
by Steve LiebertA Smart Urban Mobility Platform
In the days before the Internet, selling a business was a slow but straightforward process: The buyer…
by Steve LiebertA Smart Urban Mobility Platform
In the days before the Internet, selling a business was a slow but straightforward process: The buyer…
by Steve Liebert